COVID-19 Updates: How We're Prioritizing Your Health
- 15 Mar, 2020
Valued Vape Falcon Customers,
Please read this notice to understand our efforts to optimize our operations during the Coronavirus (COVID-19) pandemic. Protecting our customers and team is our highest priority while keeping compliance with precautionary guidelines outlined by the Centers for Disease Control (CDC).
Vape Falcon is closely monitoring this situation and we are taking precautionary measures to protect the health and safety of our customers and team. Those measures included:
- Adhering to (and exceeding) guidelines for facility cleanliness protocol outlined by the CDC and WHO.
- Routine sanitization of our tools, tables, chairs, and other equipment.
- Required hand sanitization upon entrance and exit of our facilities.
- Keeping our team informed with the most up-to-date information.
We will continue providing updates as this situation develops, as we are committed to taking action to ensure the safety of our customers and team more than ever.
Thank you for choosing Vape Falcon, an d as always, don't hesitate to contact us here with any questions or concerns.
Please find the most up-to-date status of our online store below.
*If you're having issues verifying your age with our secure age-verification system, please contact us here to quickly verify your information. We'll need your name, age, and current address (we do not require your social security number or any highly-sensitive information).
Our warehouse is fully operational & processing online orders within 1 - 2 business days.
Updated August 19, 2020, 12:00am EST
Fulfillment: we’re continuing to ship most U.S.A. orders within 1 business day.
Inventory: we’re sourcing in-demand E-liquids and hardware locally to continue providing you with vape products you need.
USPS Transit Times: USPS alerted U.S. merchants of potentially extended transit times due to COVID-19:
- Priority Mail: Previously 2-3 days. Now potentially 5 days.
- First Class: 3-5 days. Now 10 potentially days.
U.S.A. Shipping: we’re continuing to ship to all U.S. states allowed by law. View the status of states we're shipping to here.
International Shipping: we’ve temporarily paused shipping to most international countries because of recent shipping bans due to COVID-19. Feel free to contact us for which countries we're currently shipping to.
Precautionary measures due to COVID-19: we’ve mandated all Vape Falcon employees to adhere to our sanitization and cleanliness guidelines outlined above.
Please stay safe out there, and we'll continue updating this section with the most recent developments related to COVID-19 and our warehouse operations.
As always, don't hesitate to contact us with any questions or concerns. We're always here to help.
— Vape Falcon Team